By Mr. Andrew Ssegawa

NUICTS Department


The study examines the current state, access, accuracy and utilisation of population information. The problem was that many people are born; they die uncounted for; enabling the presentation of false demographic estimates and deliberate manipulations and falsifications of population statistics.  The main objective of the study was to develop a model for Population Registration and National Identification System (PRNIS), in which the demographic changes such as birth, marriage, migration, death and some socio-economic characteristics of population are continuously recorded.  The data gathered from all the sources such as interviews, observation and secondary sources, provided an insight to pave way for system modelling. The study concludes that creating a model which can be used for developing a system for continuous registration of events enables ascertainment of accurate statistics for the population also provides legal proof of identity of citizens and creates a repository for vital statistic. The study recommends that the system would provide a mechanism to manage and coordinate the population information which provides accurate statistics in order to eliminate wrong statistical estimations. The study concludes that if the system is established, it becomes the unique reference source for identity information which can be used to create other registers such CRVS, Activity register, Business register, Real estates register also provide an alternative for decennial census.


The purpose of this paper is to assess the management systems and establish the extent to which they are effective in enhancing the performance of the road passenger transport companies in Rwanda. Three hundred thirty four (334) respondents were randomly and purposively selected from three transport companies. The data was analyzed using SPSS and MS Excel for windows statistical software and frequencies, pie charts, frequency tables and chi square (X2) tests of relationships were conducted to determine the pattern among the study variables. The results showed a statistically significant relationship in the vehicle management systems among the three road transport companies (p=0.000<0.05). Findings of both private and public companies indicated that all were moderately effective using scientific accepted formats. Finally, the research recommends that the government owned ONATRACOM Company should put more effort in cost management because the findings revealed that cost management is given less attention by the management. Private transport companies should consider implementing briefing, pre-journey and en-route information as some of the important passenger management systems.


  1. Ishak Kamaradi Masembe, PhD candidate, Nkumba University, Uganda
  2. Prof. Wilson Muyinda Mande, Nkumba University, Uganda


This study was an analysis of the effect of strategic planning on procurement of medicals in Uganda’s regional referral hospitals (RRH’s). Medicals were defined as essential medicines, medical devices and medical equipment. Ministry of health (MOH) has been carrying out strategic planning for the last 15 years vide the  Health Sector Strategic Plans. The assumption was that strategic planning would translate to strategic procurement and consequently availability of medicals in the RRH’s. However, despite the existence of these plans, there have been many complaints about expired drugs and shortages in RRH’s. To establish the effect of strategic planning on procurement of medicals a third variable (funding) was important because it served the role of mediation. Cross – sectional survey design was adopted and the specific methods were survey, interviews, observations and focus group discussions. The findings were that strategic planning was affected by funding to about 34% while the relationship between funding and procurement was 35%. The direct relationship between strategic planning and procurement was 18%. However when the total causal effect was computed it turned out that strategic planning and the related variable of funding contributed 77% to procurement of medicals under the current hierarchical model. Since even with this contribution there were complaints, the study proposed a new model called CALF which according to a simulation, if adopted by MOH, strategic planning would contribute 87% to effectiveness in procurement of medicals.

1. RUKUNDO S. Friend,


3. KABUMBA Ijuka 3

Employee’s motivation is a strong factor of employees’  performance, thus, client satisfaction. In the quest to causation of client satisfaction, the present study examined the relationship between employees’ motivation and client satisfaction at Kigali Independent University ULK. Though the qualitative and quantitative methods, the primary and secondary data were collected and analyzed. From the results, the research questions were answered. The population was composed of 350 respondents among them,  there are 120 employees and 230 clients of Kigali Independent University ULK. Primary data was collected using structured questionnaires measured on the likert type interval scales. Confirming the researcher’s expectations and previous study results, significance of employee’s motivation and client satisfaction was supported. In congruence with previous studies, the study  found support for a positive effect of employee’s motivation which was predicted by financial incentives: salaries, bonuses, retirement and pension benefits, and medical insurance. The non-financial incentives were also identified such as appreciation of the work done, employees competition, promotion, knowledge of the results, autonomy, working conditions and participation in the decision making as the main motivating factors to employees which determines the client satisfaction of Kigali Independent University ULK. In addition, the relationship between factors other than motivation such as recruitment and selection, training and development, discipline and employees’ evaluation were considered as motivating variables in this research and they affect as well the client of Kigali Independent University ULK. On the basis of the results of this thesis, it was concluded that employee’s motivation has direct and indirect effect on client satisfaction at Kigali independent University ULK. Based on the study findings, it becomes apparent the client satisfaction was predominantly dependent on intrinsic and extrinsic factors of motivation. The future research may work by comparing the effects of employee’s motivation to client satisfaction by comparing private and public higher learning institutions in East African community.

Key Words: Client satisfaction, Employee’s motivation, Kigali Independent University ULK